Available in three languages in around 21 countries, Sony Crackle (or just Crackle) is an over-the-top platform for video streaming. It can be compared to Netflix, Hulu, and Amazon, although it is not as popular as the ones mentioned. It is ad-supported and is entirely free.
Like other Internet-based platforms, Crackle sometimes fails to live up to the expectations of its users. Due to a couple of reasons, you may experience video playback issues. The Crackle Help Center explains that these issues are caused by slow internet speeds and a connection that keeps being interrupted.
This article will help you fix the Sony crackle when it is not working as you expect it to. At this point, it is assumed that you have a running account that you can open using your login credentials. These are some of the ways you can fix the Crackle problem:
- Restarting your device
- Check your network connection
- Disable ad-blockers
- Update the app or software
- Check your cabling (if any)
- Device reactivation
Restarting your device
It is a universal solution to many technical problems, which is why it appears first. Whether you’re using a phone, a tablet, a smart TV, a PC, or a PlayStation, you need to give it a break sometimes.
See also: How to watch Crackle outside of the US.
Check your network connection.
Since Crackle is Internet-based, its problems could be due to poor internet connectivity.
Your local connection is probably based on a remote and wireless network station. Check whether there are interfering barriers. Natural items such as rain could be an issue.
Disable ad-blockers
Crackle is free, but it gets sustained by earnings from advertisements. Your local browser can be set up so ads popping up on Crackle get blocked. Consider navigating your browser’s settings and enabling ads on Crackle’s website. Also, your antivirus could be causing this with its web shield settings. Navigate to it and relax its rules on adblocking.
Update the app or software
The other reason why Sony Crackle may not be working well is that you are probably using a version that is not updated. Here are the links to the latest updates on some of the devices:
Ensure that your device's app and software specifications (minimum requirements) are met. If not, you might want to upgrade your device.
Check your cabling (if any)
You may stream Crackle content from your website and then connect your PC or laptop to a TV via HDMI. It is a way for many people to access a wider screen experience when enjoying shows, movies, and series. If your HDMI cable is weak, you may think Crackle is not working correctly. You may need to purchase another one.
Device reactivation
To use Crackle, one needs to use an activation or verification code. Sometimes, the code you are given may fail to work, so you must reactivate it. Under "My Sony Crackle," click on "Activation." When a new code appears, use it to reactivate your device’s account. It could fix the problem.
It all goes down to this.
You need to troubleshoot the problem. If you discover what it is, use any of the fixes above.
