How to Fix an Unresponsive iPhone 11 Pro Max Screen

By Technobezz

First Published on April 20, 2023

Mobilebezz is both a category and a property of Technobezz

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When your iPhone 11 Pro Max screen becomes unresponsive, it can be incredibly frustrating. This is a common issue that can arise from a number of different factors, including software glitches, physical damage, or exposure to water. No matter what the cause, an unresponsive screen can make it impossible to use your phone for essential tasks like making calls, sending texts, or opening your favorite apps. In the following sections, we'll explore some solutions to help you address this problem and get your device back to its normal functionality.

In this article, we'll walk you through some simple troubleshooting steps you can take to fix an unresponsive iPhone 11 Pro Max screen and get your device back up and running.

The reason why your iPhone 11 Pro Max touch screen is not working

Annoyingly, the iPhone 11 Pro Max screen can sometimes become unresponsive or overly sensitive to touch, rendering the phone unusable.

Despite its overall reliability, the phone is not immune to occasional glitches. Hardware issues are often the culprit behind unresponsive screens, but fortunately, there are simple troubleshooting methods that don't involve disassembling your phone. Below, we'll outline some of these methods to help you get your iPhone 11 Pro Max back to its normal functioning state.

Ways to fix an iPhone 11 Pro Max touch screen that is not working

Before attempting any troubleshooting steps, it's important to take a few precautions to prevent any further damage to your iPhone 11 Pro Max. Follow these tips before you start:

Make sure you have a reliable backup of all your data. This will help you avoid losing any important information if you need to restore your phone to its factory settings.
Keep your fingers clean and dry while using your device. Debris or water on your fingers can cause the screen to become unresponsive, so be sure to clean your hands thoroughly before using your device.
Check that your iPhone 11 Pro Max's touch screen is free of debris or water. Use a soft, dry cloth to wipe the screen gently and remove any dirt or moisture.
Remove any gloves you may be wearing. Some gloves, particularly those with thick material or special coatings, can interfere with the touch screen's responsiveness.

1. Clean the screen

Here are some tips on how to clean the iPhone 11 Pro Max screen properly:

Unplug your phone from the power source and switch it off before cleaning the screen to avoid unforeseen damage.
Use a microfiber cloth, a soft one, or a lint-free cloth. Don't use a towel or something that can scratch the screen.
Don't spray the cleaners directly on the phone screen. You can apply it on the cloth instead and wipe it gently.
Don't press on the screen too hard.

2. Remove all accessories

If you are using a case or screen protector, please remove it. If the quality of these accessories is not in good condition, the touch of your fingers won't be detected by the iPhone 11 Pro Max. After removing them, try to touch your screen and see if the issue is resolved.

3. Use an original Apple Charger

Consider charging your iPhone 11 Pro Max using its original USB (Lightning) and adapter. Any iPhone 11 Pro Max accessory that does not have an MFI certificate will be limited and can cause problems.

Or, get an original USB-C to Lightning Cable or Lightning to USB Cable.

After charging your phone with the original charger, test the touch screen and see how it responds.

4. Restart

Thank us later; restarting your device can fix the most challenging problems.

Press and hold the sleep/wake button for a few seconds until the slider appears.
Or, press and hold the Volume Down + Power Buttons.
Then, slide the "Slide to Power Off."
After your iPhone 11 Pro Max is off, wait at least 30 seconds.
Turn it back on.

If the screen is completely unresponsive, you won't be able to restart it by using this method. In that case, you'll have to perform a force restart. Read below.

5. Force Restart

Force restart models with Face ID.

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button.
When the Apple logo appears, release the button.

Force restart iPHONE 8 or iPHONE SE (2nd generation and later)

Press and quickly release the volume up and volume down buttons, then press and hold the side button.
When the Apple logo appears, release the button.

Force restart iPHONE 7

Press and hold the volume down + Sleep/Wake buttons simultaneously.
When the Apple logo appears, release both buttons.

Force restart iPHONE 6s or iPHONE SE.

Press and hold the Sleep/Wake + Home buttons simultaneously.
When the Apple logo appears, release both buttons.

6. Update & remove

App developers are not always magicians; they make mistakes too. How can we know which app is the problem? Well, you can check the apple error logs by going to Settings > Privacy >> Analytics & Improvements > Analytics Data

Or update via the App Store:

Go to the App Store
Tap on your profile icon at the top right
Tap Update All

If your iPhone 11 Pro Max touch screen is still unresponsive, try reinstalling the app.

On your device's home screen, tap and hold the app icon until it jiggles
Tap the "X" sign in the top-right corner of the app
A pop-up message will appear, then tap "Delete."
Return to the App Store, then find and re-download the app.

7. Erase.

Let's first reset all settings. This will not erase your data.

Steps to reset all settings

Open Settings >> General >> Transfer or Reset>> Reset >> Reset All Settings
Enter your passcode
Tap Reset All Settings
Your iPhone 11 Pro Max will restart and reset all of its settings

Erase all the contents and settings. Ensure you have a reliable backup.

Open Settings >> General >>Transfer or Reset>> Erase All Contents and Settings
Enter your passcode
Tap Erase

8. Restore your iPhone 11 Pro Max

If your iPhone 11 Pro Max touch screen is unusable, you can enter recovery mode and restore your device using iTunes or Finder (On Mac). But let's get your phone into recovery mode first.

Enter Recovery Mode on Models or iPad with Face ID :

Please turn off your device and plug it into your computer
Open Finder (On Mac)
Press and hold the Power and volume down buttons simultaneously for 20 seconds.
Release the buttons once the recovery screen appears.

To exit Recovery Mode on models or iPad with Face ID :

Press and hold the volume down, volume up, and power buttons together until the phone restarts.

Enter Recovery Mode on iPHONE 7 and iPHONE 7 Plus :

Please turn off your device and plug it into your computer
Open Finder (On Mac)
Press and hold the Power and Home buttons simultaneously for 20 seconds.
Release the buttons once the recovery screen appears.

To exit Recovery Mode on iPHONE 7 and iPHONE 7 Plus :

Press and hold the volume down and power buttons together until the phone restarts.

Enter Recovery Mode on iPHONE 6 or older:

Please turn off your device and plug it into your computer
Open Finder (On Mac)
Press and hold the Power and Home buttons simultaneously for 20 seconds.
Release the buttons once the recovery screen appears.

To exit Recovery Mode on iPHONE 6 or older :

Press and hold the Home and Power buttons together until the phone restarts

Note: Your Mac will prompt you with a message stating, "There is a problem with your iPhone 11 Pro Max that requires it to be updated or restored," with the option to "Update or Restore" your device. Kindly click Restore to proceed.

The restore process

Open Finder on your Mac
Ensure your device is connected to the computer
On the left sidebar of Finder, under "Locations," click on your iPhone 11 Pro Max