Here, we are going to list the most common iPhone 5s issues and we are going to show you how to fix them.Even though all smartphones manufactured by Apple come with awesome design, strong build, great hardware and tons of cool features, some issues may appear on every iPhone, including iPhone 5s.
Common iPhone 5s Issues And Their Solutions
iPhone 5s Wi-Fi Issues
Using the smartphone without being connected to the Internet would be boring, right? Some iPhone 5s owners reported Wi-Fi issues, from very slow connection to not being able to connect to the network at all.
Method 1:
“First, turn off Wi-Fi, wait a few seconds then turn it back on.”
Method 2:
“Go to Settings, enable Airplane mode and then turn it off.”
Method 3:
Restart your iPhone – press and hold the sleep/wake button, drag the slider to turn your device off, and then press and hold the sleep/wake button to turn it back on.
Method 4:
“Turn off your router, wait for about 20-30 seconds and then turn it back on”
Method 5:
“You need to make sure that the router firmware is up to date. See the model of your router, and visit the manufacturer website to see if the updates are available.”
Method 6:
Reset network settings is something you should try when you have any network issues. Do the following: go to Settings > General > Reset > Reset Network Settings”
Method 7:
“Upgrading your device can solve a wide range of bugs. If there is a new iOS version available, make sure to install it.”
Method 8:
“If the previous solutions didn’t work, you can reset all settings. This will not erase any of your data, so you won’t have to worry about that. Here is what you need to do: go to Settings > General > Reset > Reset All Settings”
See also: 5 Ways To Fix Slow Wi-Fi On iPhone 5s
iPhone 5s slow charging issue
This can be pretty annoying, especially if you need to go out, and your device takes to much time to charge. The reason can be a faulty charger, dirt and dust, and some software issues.
Method 1:
Charge your device using the wall charger, not USB because the device will charge faster this way.
Method 2:
Make sure that you are using the original charger, the one that came with your device.
Method 3:
Dirt and dust in the lightning port are often the main reason why the phone is not charging as fast as it should. To clean the lightning port, turn off your device, and then use a toothpick, needle or a paperclip to remove dust and dirt.
Method 4:
Update iOS, if there is a new version.
Method 5:
Sometimes, your device needs a fresh start. Backup your data first, and then erase all content and settings. To do that, go to Settings > General > Reset > Erase all content and settings. When this is completed, set up your device as new.
iPhone 5s won’t charge
If your device won’t charge, there are a couple of things for you to try before you visit the Apple Store.
Method 1:
Simple restart can fix many problems. Press and hold the sleep/wake button and drag the slider to turn your iPhone off completely. Once the phone is off, press and hold the sleep/wake button to turn it back on.
Method 2:
This problem may appear if the charging port is full of dust and dirt. Clean the charging port with a toothpick or a small needle.
Method 3:
Change the charging method. If you charged your device with the USB cable, switch to a wall charger, and vice versa.
Method 4:
If there is a new version of iOS available, download and install it.
Method 5:
You may erase all content and settings, and set up your device as new, but before you do this, backup your data. When you do that, go to Settings > General > Reset > Erase all content and settings.
iPhone 5s no sound during a call problem
Many iPhone 5s users reported this problem. Let’s see the potential solutions.
Method 1:
“Sometimes, you may turn the volume down not even noticing. Press the volume buttons located on the side of your phone.”
Method 2:
Clean dirt and dust from the receiver. To do this, use a small needle or a toothpick.
Method 3:
Restart your iPhone 5s. Press and hold the sleep/wake button, and when the slider appears, drag it to turn your device off. When it’s off, press and hold the sleep/wake button again, and turn your iPhone 5s back on.
Method 4:
Navigate to Settings > Bluetooth, and turn the Bluetooth off.
Method 5:
Remove the case if you have one, as it may be blocking the speaker.
Method 6:
Update iOS software if there is a new version available.
Method 7:
Reset all settings. Don’t worry, your data won’t be deleted. Go to Settings > General > Reset > Reset all Settings.
iPhone 5s speaker not working
There are several simple things you can do to fix this issue.
Method 1:
Go to Settings > Cellular, turn it off, and then turn it back on.
Method 2:
Call one of your contacts but use the speakerphone.
Method 3:
Navigate to Settings > Bluetooth, and turn it off.
Method 4:
Remove the case if you are using one as it may be blocking the speaker.
Method 5:
Update iOS software on your device, if there is a new version.
Method 6:
Reset all settings – this won’t delete your data. Go to Settings > General > Reset > Reset all settings.
iPhone 5s microphone issues
Most of the time, this issue pops up during a phone call, and some users said it shows up only when they are using particular apps.
Method 1:
Remove the protective film from the screen if you already haven’t.
Method 2:
Gently clean the microphone with a small needle or a toothpick and make sure to remove all dust and dirt.
Method 3:
If you have a problem with a particular application, you need to make sure the app has a required permission. Go to Settings > Privacy > Microphone.
Method 4:
Navigate to Settings, tap on General, click on Accessibility, find Phone Noise Cancelation and turn it off.
Method 5:
Restart your iPhone 5s.
Method 6:
You can reset all settings. This action will not delete your personal data. Open Settings app on your iPhone 5s, tap General > Reset > Reset all settings.
Method 7:
Erase all content and settings. Unlike the previous method, this will erase your personal settings and data, which is why you need to backup your files first. Go to Settings > General > Reset > Erase all content and settings. When this is completed, set up your iPhone 5s as a new device.
iPhone 5s Home button not working
Quite a few users reported that the Home button of their iPhone 5s became unresponsive. Let’s see the potential fixes.
Method 1:
The first thing you should try is the Home button recalibration.
- Open one of the iOS default apps, for instance, Clock, Weather app
- Press and Hold the Power button until the slider shows up
- When the slider appears, press the Power button and keep holding it until the slider disappears and until the Home screen shows up
- The application will close
Method 2:
“Plug the connector into your iPhone 5s, and push it up slowly in order to apply some pressure. This can work because the connector is located right beneath the Home button, and when you move it, it may move the button and fix it.”
Method 3:
Restart your device.
Method 4:
The next thing you should do is to clean the Home button, to remove dust and dirt.
“Use isopropyl alcohol and a cotton swab, and clean it, but do that carefully and gently. Keep in mind that you should wait for a couple of minutes to see if the button is working.”
Method 5:
The “Reset all settings” option may fix this problem. Go to Settings > General > Reset > Reset all settings. Your data won’t be deleted.
iPhone 5s poor battery life
This is the problem that bothers many users, and there are a couple of things that you can do to make the battery last longer between charges.
Method 1:
If you are in the area where the signal is weak, turn on the Airplane mode.
Method 2:
Turn off Bluetooth and Wi-Fi when not in use.
Method 3:
You need to make sure that your device is now awake all the time. Navigate to Settings > General > Auto-lock. There, you’ll see several options, and it would be the best to select 1 minute.
Method 4:
“Every time you get a notification, your device will play the sound, and the screen lights will go up. You can turn off the notifications for some apps. Go to Settings > Notification Center. When you scroll down, you will see all the apps installed on your phone. To turn off the notification, tap on the app, and choose None.”
Method 5:
Turn off auto-brightness and adjust the level of brightness manually.
Method 6:
Activate Reduce motion. To do that, navigate to Settings > General > Accessibility, find the option, and turn it on.
Method 7:
Disable Background App Refresh. Navigate to Settings > General > Background App Refresh.
Method 8:
Turn off Location services by going to Settings > Privacy > Location services.
iPhone 5s is frozen, unresponsive
Those who reported this problem said that usually, the device becomes unresponsive when they are using a particular application.
Method 1:
Force the app to close, and to do that, tap on the Home button two times to see the apps you have been using recently. Find the app and then swipe up to close it.
Method 2:
Try to restart your device, by pressing and holding the sleep/wake button, and when the slider shows up drag it and turn your phone off. When it’s off, again, press and hold the sleep/wake button to turn it on.
Method 3:
If your device is not responding when you are trying to restart it, you may try to reset it. Press the sleep/wake button and the home button, and hold them for about 10 seconds until Apple logo appears.
Method 4:
Let your phone charge for a while, and don’t use it while it’s connected to the charger.
Method 5:
“Connect your device to your computer. Once the iTunes recognizes your iPhone 5s, choose option Restore, in the iTunes summary panel.”
iPhone 5s freezing when texting
If you noticed your device is freezing when texting, there are a few things you may do to get rid of the problem. Let’s see.
Method 1:
If you saved tons of text messages, you may delete a few. This solved the problem for many.
Method 2:
Did you install a third-party app recently, and when you did the problem appeared? It would be smart to delete that app because it may be causing the problem. Some apps are poorly coded, and they may cause tons of issues on your device.
Method 3:
If you have many applications that are running in the background, it’s advisable to close a few. Tap on the Home button two times, and you will see the preview of the apps you have been using lately. Swipe left to find the apps you wish to close, and then swipe up to close a particular app.
Method 4:
Restart your device to free up some memory. Your iPhone 5s will work much better.
Method 5:
Update iOS if there is a new version available for download.
Method 6:
Reset all settings by going to Settings, General, Reset and choosing the option “Reset all settings”. Your personal files and data will not be deleted.
iPhone 5s no service problem
Before you contact your carrier, try a few simple things listed below.
Method 1:
Go to Settings, turn the Airplane mode, wait a couple of seconds and turn it back off.
Method 2:
Restart your device.
Method 3:
Check for carrier settings update. Connect to a Wi-Fi network, navigate to Settings > General > About.
Method 4:
You should reset network settings as this often solves the problem. Open Settings app, tap General, tap Reset and choose “Reset network settings”.
Method 5:
Update your iPhone 5s to the latest version of iOS.
Method 6:
Another option is to reset all settings. You data and personal files won’t be deleted. Navigate to Settings > General > Reset and tap on “Reset all settings”.
iPhone 5s keeps restarting
This is without any doubt one of the most annoying issues, because when your phone keeps restarting you can’t do anything normally.
Method 1:
There are some simple tricks that may do miracles and fix tons of issues, including this one. First, toggle the Airplane mode, and then toggle Cellular data.
Method 2:
The next thing you may try is to restore from an old backup. To do this, connect your iPhone 5s to your computer and when the iTunes recognizes your device, choose the option to restore from an old backup.
Method 3:
If you installed a third-party app and the restarting issue started, probably the app is to blame which is why you should delete it. Find the app’s icon on the Home screen, tap and hold it until it jiggles and you see an “X”. Click on it and the application will be deleted.
Method 4:
Update iOS if there is a new version.
Method 5:
Go to Settings > General > Reset and choose the “Reset all settings” option. Your data won’t be erased.
Method 6:
If the previous methods didn’t work, you may erase all content and settings and set up your iPhone 5s as a new device. Before you begin, backup everything that’s important to you. Next, go to Settings > General > Reset, tap on Erase all content and settings. When it’s completed, set up your iPhone as new.
iPhone 5s touchscreen issues
Sometimes, the touchscreen may respond slowly or if it’s unresponsive from time to time, here are the things you should try.
Method 1:
Wipe the screen with a clean and dry cloth.
Method 2:
Remove the screen protector and the case if you have these.
Method 3:
The next thing you should do is to restart your device because this will close the apps that are running in the background and it will also free up the memory so your device will perform much better. When the memory is clogged, the touchscreen may respond slowly.
Method 4:
Update iOS.
Method 5:
Reset all settings – go to Settings > General > Reset and tap on “Reset all Settings”. Your data won’t be deleted.
Method 6:
Erase all content nd settings – as the name suggests, content and personal settings will be erased, so make sure to backup your data first. Next, go to Settings > General > Reset > Erase all content and settings. Once this is completed, set up your iPhone 5s as a new device.
iPhone 5s won’t download or update apps
If you can’t download new apps from the App Store or if you can’t update the ones you have already installed, try a few workarounds listed below.
Method 1:
Go to Settings > General > Date & Time and set it to automatic.
Method 2:
Close a few apps and restart your device. To close the apps, tap on the Home button two times, swipe left to browse the apps, and swipe up to close the application. Then, press and hold the sleep/wake button and drag the slider to turn off your phone. When your iPhone 5s is off, press and hold the sleep/wake button to turn it back on.
Method 3:
Sign out from the App Store. Navigate to Settings and tap on iTunes & App Store. Click on your Apple ID and select the “Sign out” option. Open the App Store, tap on one of the apps on the “Feature” page, and download the app. You will see the message with the new terms of service, tap Accept.
Method 4:
Updating iOS whenever a new version becomes available is essential because the new version fix the bugs and it also brings new features. If there is a new version of iOS, download and install it.
Method 5:
Maybe your device needs a fresh start. The thing you should do is to erase all content and settings. It should be noted this will delete all the content you have on your device and the settings you have adjusted according to your needs. So, first, backup your data. When you are done, follow these steps: navigate to Settings, then tap on General, tap on Reset and click on “Erase all content and settings”. Wait until this is completed, and then follow the on-screen steps to set up your iPhone 5s as a new device.
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