Common Huawei P20 Pro Issues and Their Fixes

The Huawei P20 Pro is a brilliant smartphone that will instantly appeal to any buyer, and you might have already purchased the phone if you love the triple camera setup. While it's got the best camera, great battery life, and affordable pricing, it has its fair share of flaws.

Instead of going for a different device, you can understand all the common Huawei P20 Pro issues and their fixes. They are simple to do, and through the process, you can also understand how Android's recovery mode, factory reset, and other advanced features work.

See also: Common Huawei P20 Issues and Their Fixes

Problem 1: Phone Randomly Reboots without you doing it

A smartphone that reboots on its own without the user doing anything is not a surprising or a new issue. The issue has persisted on different versions of Android and has been spotted multiple times on the P20 Pro. Based on the comments left by other users in the official Huawei forums, discussion threads, and XDA Developers forum, it looks like the phone abruptly reboots when browsing the web, their gallery app, or randomly watching videos on YouTube.

There is no set pattern for this issue; if you spot it on your phone, try some of the methods mentioned below, which should solve your problem.

Method 1: Wipe the Cache Partition and Reboot Your Phone

1. Hold the Power Key on your Huawei smartphone and wait for the options to appear
2. Select Power Off
3. Once it has been switched off, hold the Power and Volume Up keys together
4. Hold them until the Huawei logo appears on your phone and release the power button
5. Keep holding the volume Up until the Recovery Mode option is displayed
6. Scroll using the volume up/down keys and press the power button to wipe your cache partition clean

Method 2: Try Factory Reset if You Suspect an App has Been Causing the Rebooting Issue

People love to use smartphones to the core and end up installing many new apps and games through the months of using the phone. If you are among them, it's time to factory reset your smartphone. A rogue app could have been rebooting your Huawei P20 Pro for no apparent reason. It's challenging to find it without a factory reset which will delete all your data, including call logs, SMS, and local files.

Before you do a reset, make sure to save your files on the cloud. You can backup photos on Google Cloud and use apps like Evernote, LastPass, and Google Drive to save your files in different locations. Local content downloaded on Netflix, Spotify, and similar apps should be downloaded again through a Wi-Fi network.

1. Head to Settings on your smartphone
2. Find System and tap on Reset
3. Choose Factory Data Reset and accept to Reset phone
4. It might take a couple of minutes and reboot
5. Use your phone without installing any new apps and see if the rebooting issue persists
6. If it doesn't, the problem is with one of the apps, which has to be manually sorted out

The issue should often be resolved with the steps mentioned above, but if it doesn't, it is more than likely a hardware issue. Consider visiting the Huawei Customer Support Center and getting your phone replaced. Your cellular service provider can help you out with this process.

Problem 2: Your P20 Pro Battery Drains Too Quickly

The Huawei phone boasts one of the best battery life in the smartphone segment, and few devices can make the same claim. It is powered by an incredible 4,000 mAh battery allowing users to use it for more than a day. You can even get it working on moderate usage for two days before you need to use the charger again.

While it is the strength of the phone, some users continue to complain of their battery draining quickly due to some software issues. It could be caused by many aspects, including the settings you use on your smartphone. Compared to most other devices, it's reliable, yet you can tweak it further by following the tips below.

Method 1: Use Power Saving Mode

1. Open Settings on your phone
2. Scroll down to find the Battery options
3. Tap to open it and you will find an option called Power Saving Mode and Ultra Power Saving Mode
4. Switch them on and use your phone for a day or two
5. The mode stops certain apps from draining your battery life, and if you get more out of it, you can always keep it turned on.

Method 2: Make More Tweaks in Your Battery Settings

1. Head to the Settings page
2. Open Security options
3. You will find an option called Screen Lock and Passwords.
4. Tap on Always display information and switch it off to save more power
5. On the same Settings page, head to the heading that reads 'Battery'.
6. Open App Launch and switch off whatever feature you can in order to boost your overall battery life.

Method 3: Reduce Your Display's Resolution

Did you know you can save a lot of battery power by reducing the display resolution? The battery capacity has considerably increased in the past few years, and they can handle 1080p displays for a long time. The higher resolutions, such as QHD, do affect battery life. Among common Huawei P20 Pro issues and their fixes, this is one of the best that users sometimes miss out on.

1. Tap to open the Settings page on your device
2. Keep scrolling until you find the Display option.
3. Open it and switch the resolution from FHD+ to HD+.
4. You can also choose to use the Smart option to switch between resolutions automatically
5. The change can improve your battery life to a considerable extent.

Problem 3: The Microphone Doesn't Work Properly During Phone Calls

The issue is not prevalent among most users, but it does exist as lots have complained in different comment sections. The microphone on the phone doesn't work correctly at times; some people report they can't hear the person when they are speaking on the Huawei P20 Pro. Similarly, it doesn't record it adequately when recording videos or during video calls.

Method 1: Bluetooth Connections or Headphone Adapters Can be Fixed with a Restart

For some reason, smartphone manufacturers have abandoned the 3.5mm headphone jack and are moving towards USB Type C as the only port available. When users are forced to use Bluetooth headphones or an adapter to connect, the software sometimes gets corrupted. Most modern-day headphones have microphone and volume control options which could cause this issue.

1. Hold the power button.
2. Tap on Restart and wait for the phone to load the OS again
3. If the microphone works perfectly after a restart, an adapter or Bluetooth connection may be causing the issue

Method 2: Disable or Uninstall Apps that Use Microphone

1. Almost every app requests microphone access, and it is high time you get rid of them.
2. Disable or remove app permissions in the Settings menu
3. Open Apps and Notifications
4. Open Permissions and disable microphone access.
5. If it solves the problem, it could be caused by a particular app and the updates released by its developer.

Problem 4: Fast Charging Not Working as Intended

The fast charging feature on the P20 Pro is supposed to charge the massive battery in under 90 minutes, but some users have spotted that it doesn't work as intended. It will take much longer and you can fix it promptly so that you don't miss out on the warranty period if required.

Method 1: Check Your Cable and the Phone's Physical Condition

1. The official charger and the cable provided by Huawei are a must to get the most charging speed.
2. If your phone is kept in an airtight location, it may slowly charge to avoid overheating issues.
3. Place your phone in an uncooked rice bowl, which is known to absorb excess moisture.
4. Check if your phone has any physical damages.
5. The final step would be to visit the support center so that you can get your phone replaced if it is still under warranty and is a defective piece.

Problem 5: Touchscreen Issues, Performance Lag

Some users have reported that their touchscreen is not as responsive as it should be. Sometimes, the phone slows down and won't respond to your touches. It may also cause issues when scrolling through Facebook feeds or other apps where the touch should immediately respond to your fingers.

Method 1: Change Smart Assistance

1. Open Settings and Smart Assistance
2. Switch off Glove mode as it is designed to tweak touchscreen performance when you are wearing gloves
3. Download the latest software update from Huawei

The Bottomline

These are the most common Huawei P20 Pro issues and their fixes are relatively easy to carry out independently. Restarting the phone and factory resetting is the most common solution, while Huawei is expected to roll out software updates regularly to stop battery draining and screen lag issues. If you are sure it is a hardware issue, get your phone replaced at the earliest from an authorized service center or your cellular service provider.